FAQ

Q: How does it work?
A: Select- swipe -Return.
Browse through the movies. Select the title you want to rent. Note the slot number listed on the right side of the dvd slot. Push the start button. Enter the slot number. Select Buy or Rent. Swipe credit card and take your movie. To return a dvd, push Return and place the dvd in return slot.

Q: What are Promo Codes and how are they used?
A: A promo code is a discount on a movie rental. To use a promo code, Browse through the movies. Select the title you want to rent. Note the slot number listed on the right side of the dvd slot. Push the start button. Enter the slot number. Select Buy or Rent. Before you swipe your credit card you will see an option to enter a coupon code. Push the coupon code button and enter your code. Swipe your credit card and take your movie. The coupon code will be applied when you return the dvd back into the kiosk and the value of the coupon will be removed from ypur rental total.

Q: How do I get a promo code?

A: As a member of our Movie Club you will recieve promo codes via email. Please sign as a member of our Move club at our website, and this will add you to our mailing list. Speedydvds.com

Q: When are the movies updated?

A: The new releases are updated weekly and available to the public every Tuesday, which is the national release date.

Q: How do I pay for renting a movie?

A: The machine accumulates charges Per night, Per dvd, plus tax. Your credit or check card is charged when you return the movie.

Q: How many movies can I have out at the same time?

A: You can rent up to three movies at the same time on your credit card.

Q: What is the deadline for returns?

A: You have up to 7 days to return your movie. If you do not return the movie, the credit card that you rented the movie with will be automatically charged the listed selling price of the dvd.

Q: What will happen if I lose the movie?

A: If you lose a movie, please contact Customer Service at 228-6898. For a lost movie, the credit card that you rented the movie with will automatically be charged the listed selling price on the 7th day the movie is checked out.

Q: What do I do if the dvd I rented is scratched or does not work?

A: Please call customer service at 228-6898. If you call after regular business hours, please leave your name and number and I will call you back within 12 hours. Tip; Dvds can stop working if there is dirt or grease on the playing service. Most often, you can wipe the dirt or grease form the dvd and it will work again. Wipe from center out to edge not in circle motion to prevent scratching dvd.

Q:Is my credit information safe? What type of security protects my credit card information?

a: We use the most secure method available for transactions and all communications use 128- bit encryption. Your credit card information is not stored on the kiosk computer system.

Q: Does the kiosk issue reciepts?

A: The kiosk does not issue reciipts, but you can download a receipt from our website: speedydvds.com

Q:I cant find the answer to my question... what now?

A: for further assitance please contact me at 228-6898. Contact Scott Williams.